Refund policy

Returns & Exchanges

Customer satisfaction is our top priority.
We accept returns and exchanges within 30 days of receiving your order. To be eligible, items must be unworn, unwashed, with original tags and packaging intact. A valid proof of purchase is also required.
Please note: We do not offer exchanges on out-of-stock items.

To initiate a return, contact us at info@worldofbergamo.com.
Returns must be sent to:

World Of Bergamo
10060 Jasper Ave, Tower 1, Suite 2020
Edmonton, Alberta, Canada

Items sent back without prior approval will not be accepted.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.
If approved, your refund will be issued via e-transfer to the email you provided.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us.

Exchanges

To get your preferred item faster, we recommend placing a new order after your return is approved, as we cannot guarantee stock availability during the exchange process.

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately at info@worldofbergamo.com so we can make it right.

Exceptions / Non-Returnable Items

For hygiene reasons, personal care products (such as skincare) are non-returnable.
If you're unsure whether your item qualifies, please reach out before sending it back.

Return Shipping

Please note: Return shipping costs are the responsibility of the customer.